At Urban Ops Armory we take our
business and customer's very seriously. We
will do our best to process your order in a timely and efficient manner. We
work diligently to provide you with prompt order information. Due to the fact
that we use outside shipping companies, we cannot be responsible for shipping
delays once the product has left our care. We will do our best to make you, the
customer, pleased with your experience. If you receive your product in a
damaged condition, contact us immediately. We will do our best to
replace the item and expedite processing and shipping of the replacement item
so that you are satisfied with your purchase from our company.
We reserve the right to refuse service to any person,
company, agency, or organization at any time, for any reason whatsoever. We
will not ship to any person under 18 years of age. Restricted items will be
shipped Adult Signature Required. Price and availability are subject to change
without notice. However, we do our best to provide our customers with up to
date product information.
Shipping Information
Order
Processing and Shipping time begins after the order verification process
has been completed.
If
you refuse shipment, we will issue a credit for the product minus our
shipping costs on receipt of the refused products at www.uoarmory.com.
A minimum twenty-five percent (25%) restocking fee may be charged.
All
orders shipping to Hawaii or Alaska are shipped USPS Priority. Sorry, due
to federal law, we cannot ship CO2 to Hawaii or Alaska.
We
ship internationally to over 100 countries worldwide using US mail. We are
not responsible if you package is confiscated by customs. Please check
your local laws before purchasing.
We
ship to APO and FPO addresses, please contact support@uoarmory.com for
information
All
custom gun and custom accessory orders may have a delay of 1-2 weeks.
We
have the right to change your shipping service to another carrier
with the same delivery time if not better. If we change your shipping
method on our terms we will pay any extra shipping costs that we may incur
for the shipment of your item. This will not include any services
that you may request from the carrier.
We
do NOT and can NOT ship Airsoft Guns to Philadelphia, PA; Washington, DC;
and New York City and its boroughs: Manhattan, Brooklyn, Bronx, Queens and
Staten Island.
Delivery Time
If you selected UPS Ground Shipping, after your order
is processed (usually 1 to 2 days) your shipping time will be 5 to 7
business days, depending on where you live.
If you pay by check, your order will not be shipped
until the check has cleared, usually 10 business days.
Money Orders are treated as cash and are processed
without delay.
Urban Ops cannot guarantee shipping times and dates.
We use third-party carriers to ship our products. Therefore, once an
order is processed and a parcel has left our care, we have no control
over its delivery. However, we insure every package that we send out.
Calculate Shipping Cost
Your shipping cost depends upon the options you
choose.
$5.00 is added to every order for packaging
materials and labor.
Oversize items have an additional shipping charge.
Backorder Policy
Your order will be processed and shipped minus any
back orders. If we are temporarily out of stock on items you ordered, we
will ship it as soon as we receive it.
All back order items will be shipped using ground
service unless other arrangements are made.
Due to fluctuations in availability, we reserve the
right to substitute items ordered with similar products of equal or
greater value.
If you have received a partial shipment and do not
want the back ordered item(s) please contact us immediately!
Order Verification
Because of the nature of the products that Urban Ops
supplies, we must perform an extensive validation of orders, this may
include verification of shipping and billing information, phone calls to
customers, verification of valid e-mail, and cardholder information and
cardholder authorization.
Please be patient during the order validation process.
Any mistakes in the information you have supplied to us may result in
significant delays.
Processing of an order will take between 24 and 48
hours during regular business days, Monday through Friday, Est. Shipping
time is calculated after order processing and verification is complete.
Delays or cancellation of
orders may be the result of the following:
Payment by check. Your order will not be shipped
until the check has cleared (usually 10 business days.)
Ship to and bill to addresses do not match.
Cardholder name and ship to name do not match.
No immediate response or verification from e-mail or
telephone numbers supplied by you.
Declined or rejected credit card due to failed
address verification
Declined or rejected credit card due to insufficient
funds.
Items used for law enforcement are billed
immediately. However, they are only shipped after a thorough validation.
This verification is for restricted items.
Order verification protects our
CUSTOMERS from FRAUD. So, please be patient.
Return Policy
Please take a moment to examine your package and make
sure you have ordered and received exactly what you wanted.
Contact us immediately if you have any concerns so we
can issue you an Return Merchandise Authorization (RMA).
All returns MUST
be accompanied by an RMA
number or they will be refused.
All returned merchandise must be UNUSED, in NEW condition and in it's
original packaging.
Incomplete returns will be subject to additional
return charges
Returns will not be accepted after 30 days.
The approved RMA
number must be clearly shown on the shipping label
If there is no RMA
number on the box, it will be either returned to you or discard, because
our receiving department would assume that it is an unauthorized return.
Special orders or custom-made items are NOT returnable
unless otherwise stated.
Paintballs may NOT be returned unless otherwise
stated.
Paintball markers and Airsoft guns are NOT returnable
due to the nature of the product. There are no trial and buy periods. All
guns/markers are covered under the manufactures warranty.
Shipping charges are NOT refundable.
Returned merchandise will be charged a MIN 15% restocking
fee.
Soil or Worn items will NOT be accepted.
Customer assumes responsibility for any shipping
charges on returns.
NOTE:
Defective Merchandise: If there is a
manufacturer's defect with your product, then please contact the manufacturer
or Urban Ops and we will do our best to have the manufacturer issue a
replacement for you. All guns/markers (airsoft and/or paintball) are covered under
the manufacturer. We are not responsible to fix any markers/guns (airsoft and/or
paintball). Please contact the manufacturer for further assistance with broken,
damaged, or malfunctioning products.
All returns must be sent to the
following address:
RMA NUMBER
Urban Ops (Returns)
2610 Eddington St.
Philadelphia PA 19137
Write
your RMA number in large lettering next to your return address on the box,
this will help speed the process.
All
RMA numbers issued are good for fourteen (14) days from the date of issue.
The
approved RMA number must be clearly shown on the shipping label
If
there is no RMA number on the box, it will be either returned to you or
discard, because our receiving department would assume that it is an
unauthorized return.
We
recommend that you ship by UPS or USPS with tracking.
That way, if we do not receive your package, you can have it traced.
Refunds on Returns
After
receiving your authorized return, we will inspect the items to make sure
they meet the conditions of our return policy. (New Unused Condition)
If
the items do not meet those conditions, they will be returned to you.
If
the conditions are met, we will refund you the appropriate amount by the
same method you used to pay for your order or by store credit.
Please
allow a week for the refund to appear on your credit card.
We
will not refund you for items damaged in shipping.
Warranty
All warranties are covered by the manufacture
unless otherwise stated.
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