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Shipping and Returns

At Urban Ops Armory we take our business and customer's very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age, by shopping here you agree that you are 18 or older. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.

Shipping Information

  • Order Processing and Shipping time begins after the order verification process has been completed.
  • If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at www.uoarmory.com. A minimum fifteen percent (15%) restocking fee may be charged.
  • We ship internationally to over 100 countries worldwide using US Mail/UPS World Wide Shipping. We are not responsible if you package is confiscated by customs. Please check your local laws before purchasing.You are responsible for any Taxes and/or Fee's that are a result of shipping internationally.
  • We ship to APO and FPO addresses via USPS, please contact support@uoarmory.com for information.
  • We have the right to change your shipping service to another carrier with the same delivery time if not better. If we change your shipping method on our terms we will pay any extra shipping costs that we may incur for the shipment of your item. This will not include any services that you may request from the carrier.
  • If you pay by check, your order will NOT be shipped until the check has cleared, usually 10 business days.
  • Shipping to Russia can only be tracked if you select USPS Express Mail International. USPS Priority Mail International can not be tracked and we ARE NOT responsible for the package after the package has left our facility. No refunds will be issued for shipments using USPS Priority Mail International shipping to Russia.
  • For small items (ex. patches, barrel covers lanyards etc...) please select Small Item Shipping from "More Carriers" at check out. Most items will ship First Class Mail. If you would like us to quote you shipping costs on a international or small order select this option as well. If you place an order with standard items (molle pouches, clothing, vests etc...) we will charge you the standard ground rate and ship the order.
  • Free Shipping is US Only as well as APO/FPO.


Delivery Time

    • If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live.
    • Urban Ops cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.

Calculate Shipping Cost

    • Your shipping cost depends upon the options you choose. 
    •  $2.00 is added to every order for packaging materials and labor.
    • Oversize items have an additional shipping charge.

Back Order Policy

    • Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
    • All back order items will be shipped using ground service unless other arrangements are made.
    • Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
    • If you have received a partial shipment and do not want the back ordered item(s) please contact us immediately!

Order Verification

    • Because of the nature of the products that Urban Ops supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
    • Please be patient during the order validation process. Any mistakes in the information you have supplied to us may result in significant delays.
    • Processing of an order will take between 24 and 48 hours during regular business days, Monday through Friday, Est. Shipping time is calculated after order processing and verification is complete.
    • Delays or cancellation of orders may be the result of the following:
      • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
      • Ship to and bill to addresses do not match.
      • Cardholder name and ship to name do not match.
      • No immediate response or verification from e-mail or telephone numbers supplied by you.
      • Declined or rejected credit card due to failed address verification
      • Declined or rejected credit card due to insufficient funds.
      • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.

        Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Return Policy

    • Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
    • Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
    • All returns MUST be accompanied by the Return Authorization Form. This must be filled out in full. Click Here To Download.
    • All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
    • Incomplete returns will be subject to additional return charges
    • Returns will not be accepted after 30 days.
    • The approved RMA number must be clearly shown on the shipping label
    • If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
    • Special orders or custom-made items are NOT returnable unless otherwise stated.
    • Paintballs may NOT be returned unless otherwise stated.
    • Paintball markers and Airsoft guns are NOT returnable due to the nature of the product. There are no trial and buy periods. All guns/markers are covered under the manufactures warranty.
    • Shipping charges are NOT refundable.
    • Returned merchandise will be charged a MIN 15% restocking fee.
    • Soil or Worn items will NOT be accepted.
    • Customer assumes responsibility for any shipping charges on returns.

NOTE:

Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or Urban Ops and we will do our best to have the manufacturer issue a replacement for you. All guns/markers (airsoft and/or paintball) are covered under the manufacturer. We are not responsible to fix any markers/guns (airsoft and/or paintball). Please contact the manufacturer for further assistance with broken, damaged, or malfunctioning products.



All returns must be sent to the following address:
RMA NUMBER
Urban Ops (Returns)
2610 Eddington St.

Philadelphia PA 19137

  • Write your RMA number in large lettering next to your return address on the box, this will help speed the process.
  • All RMA numbers issued are good for fourteen (14) days from the date of issue.
  • The approved RMA number must be clearly shown on the shipping label
  • If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
  • We recommend that you ship by UPS or USPS with tracking. That way, if we do not receive your package, you can have it traced.

Refunds on Returns

  • After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy. (New Unused Condition)
  • If the items do not meet those conditions, they will be returned to you.
  • If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order or by store credit.
  • Please allow a week for the refund to appear on your credit card.
  • We will not refund you for items damaged in shipping.

Warranty

 

All warranties are covered by the manufacture unless otherwise stated.